About Us
Elm Therapy Services is run by Occupational Therapist Suzi Rodd, who has extensive experience and expertise in working with adults and children with a wide range of complex needs. This includes providing specialist assessments and determining functional changes in ability.
Suzi works as an independent Occupational Therapist, liaising with clients, families, Case Managers and support workers to ensure rehabilitation programmes are holistic, focussed, co-ordinated, and implemented in the best possible way for her clients.
Based in Plymouth, she has developed solid working relationships with statutory services throughout Devon and Cornwall and further afield.
Suzi's role encompasses many things. For her, working with a patient whose life has irrevocably changed, means:
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approaching the person as an individual and acknowledging their hopes, fears, frustrations and behaviours
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building a long-term relationship based on trust and understanding
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keeping people safe until they can do so themselves
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problem-solving: a step-by-step approach to getting clients to where they want to be
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making sure carers are included and provided for, so they can cope with what's to come
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giving people back their dignity
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giving people achievable goals to motivate them day to day
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approaching challenging situations with empathy and a sense of humour
People who have suffered a life-changing event commonly experience anxiety, low mood and frustration. Suzi is experienced in helping clients cope with such complex emotions following an injury or illness.
She is also used to supporting those who were already dealing with anxiety, learning difficulties, and drug or alcohol dependency before an acute change in their circumstances.
Suzi also works on a consultative basis as a Case Manager and assesses claimants for litigation purposes. More details of these roles can be found on the Services page.
Suzi Rodd
At Elm Therapy Services we "predict forwards to treat backwards".
At Elm Therapy Services we "predict forwards to treat backwards". This means looking ahead and asking where a person will be in ten years' time if we don't intervene? Then, putting into place a plan of action to achieve the best possible outcome for the years ahead.
Broadly speaking, our services cover these areas:
Assessment: gathering all relevant information from the client and those around them to develop an appreciation their illness or injury and how it affects their independence and mobility in their daily life.
Planning: developing a comprehensive plan with all concerned, outlining rehabilitation goals and the support needed to achieve independence.
Implementation: where necessary, providing a programme of occupational therapy and hands on care, regularly reviewed and monitored to ensure the client's needs are met.
Liaison: ensuring access to all services, including specialist NHS services, through effective liaison.
Additional services, provided on a consultative basis:
Somek & Associates - compiling medico-legal reports, the findings of which are used in court to indicate a claimant's past, present and future needs for equipment, care and housing.
Elm Case Management - providing Case Management services for adults and children with brain injury and/or complex physical and psychological disabilities.
Elm Care Management - providing support workers and Team Leaders who are highly trained and motivated to support her clients in any way they can.
Independent living and the ability to move freely without pain or difficulty are often taken for granted, until accident, injury or illness force us to reassess our everyday activities and seek professional support.
Elm Therapy Services helps adults and children with complex physical needs to learn the necessary skills to overcome the daily challenges which impact their lives, their livelihood and their overall well-being. We also educate and support their relatives and carers on a shared journey to greater independence.
The needs and wishes of our clients are the focus of everything we do.
Privacy Policy
Elm Therapy Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when working with Elm Therapy Services you can be assured that it will only be used in accordance with this privacy statement.
Why we collect and process your data:
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Consent - We always ask for your consent to process your data in order to provide our specialist case management services to you.
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Contract – we may have a contract in place with a third party which requires us to process your personal data in order to meet that contractual obligation.
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Legal Obligation – as healthcare professionals we are required to keep appropriate clinical records by law.
How and what information is collected about you
We may collect the following information by email, telephone call, by post, questionnaires / forms, or in person:
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Name
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Date of birth
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Contact details (phone, email, address)
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Family members / support staff names and contact details
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Medical history & lifestyle information, including correspondence and reports from medical experts, GP records, hospital
reports, letters and discharge details
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Information from agency
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Employer details (if relevant)
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Photographs / Videos
What we do with the information we gather and what it is used for
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Communicating with you/your representative regarding your treatment.
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Professional record keeping of client information.
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Provision of Occupational Therapy services.
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Sharing your information with relevant parties when necessary.
Your Rights
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If you have given your consent to us processing your data, you have a right to withdraw your consent at any time to any further processing.
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Unless we are operating under a Legal Obligation you have a right to request your data to be transferred to another organisation or erased from our records.
If you wish to withdraw consent or request a transfer or erasure of your data, please email: suzi@elmtherapyservices.com
We will always give you the opportunity to opt out of future marketing whenever we send you marketing material, or you can opt out at any time by contacting us.
How you can access your information
You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information, we hold on you, please write to our registered office or email: suzi@elmtherapyservices.com There is no charge for this service.
How long we keep your information for
The Regulation does not set out any specific minimum or maximum periods for retaining personal data. Instead, it says that: Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
See this link: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/.
Elm Therapy Services will retain personal data for 7 years for adults and 7 years following their 18th birthday for children, unless upon review it is deemed necessary to retain it for a longer period.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect.
Elm Therapy Services will continue to meet its GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments.
Audits and Inspections
Elm Therapy Services will submit to audits and inspections, providing all necessary information to ensure it meets the Article 28 obligations, always cooperating with supervisory authorities (such as the ICO).
Right to Complain
If you have a concern about our information practices you have a right to complain. You can do so by contacting the Information Commissioner’s Office on 0303 123 1113 or by visiting www.ico.org.uk.